fanbotify1. Know who you are writing to
Split your quiet fans into groups, because each needs a different message:
- Subscribers who stopped talking. Still paying, but silent for a while.
- Fans with an unopened PPV. They saw an offer and didn't open it.
- Subscriptions about to end. Auto-renew is off and the end date is close.
- Past buyers. They spent before; they deserve the most personal message.
2. Time it well
- Write when the fan is usually online. Many fans are most active in the evening, in their own time zone.
- Reach out before a subscription ends, not after.
- Leave real gaps between contacts. One message, then wait at least a couple of days.
3. Make it personal
"Hey, I miss you" sent to everyone is easy to ignore. Mention something real: what he told you last time, the content he liked, his city or his day. Personal messages get answered.
4. One follow-up, not five
For an unopened PPV, one light reminder is enough. More than that feels like pressure and gets you muted. If he doesn't react, move on and try again later with something new.
5. Give him a reason to come back
A new set, a question, a callback to an inside joke. The goal of the first message is a reply, not a sale. Sell once the conversation is going again.
6. Respect a no
Some fans are gone for good, and some can't afford to spend right now. Don't push. A fan who leaves on good terms often comes back on his own.
Automate it without spamming
FanBotify sends one follow-up on unopened PPVs and one message before a subscription ends, opens the chat when a fan comes online, and keeps cooldowns so nobody is contacted too often. Every message is written for that fan, from what he said before. See pricing.